Scotland’s consumer advice service and Trading Standards
have teamed up to tackle ticket tout scams.
Music, theatre and sports fans are being encouraged to
contact the consumeradvice.scot service if they don’t receive the information
they are entitled to when purchasing a secondary ticket in person or via a
Consumers can receive free and impartial advice on their
rights as part of the awareness campaign, and the body can also pass
information to Trading Standards for investigation.
consumeradvice.scot is the country’s new dedicated consumer advice service, which is operated by the charity Advice Direct Scotland. It provides advice, assistance and information to people on a range of consumer issues and concerns.
The awareness campaign highlights that consumer protection
law means sellers must tell buyers:
• Where they
will be sitting or standing, and if this has a restricted view;
about any access restrictions such as an age restriction, a requirement for
particular ID or a credit card to access the venue, or if the ticket is for a
disabled access area;
original face value of the ticket(s);
they have any relationship with the secondary ticketing platform, the
organiser, or their agents.
Recently, East Ayrshire Council’s Trading Standards service
issued a financial penalty to a prolific ticket reseller located in the west of
This was the first such fine to be issued in Scotland and,
on being paid without appeal, has also become the first successful case of its
kind in the UK.
The financial penalty related to tickets being resold for
Still Game’s run of shows at the SSE Hydro in Glasgow. Information regarding
the seating location was not disclosed, contrary to s.90 of the Consumer Rights
Andrew Bartlett, chief executive of consumeradvice.scot, said:
“When it comes to secondary ticketing, Scots consumers have
rights they may not be aware of. Buyers must be told where they are sitting or
standing, any restrictions, and the face value of the ticket.
“Our advisers can offer free and impartial advice on
consumer rights, and by teaming up with Trading Standards Scotland we can
report instances for investigation where sellers have not complied with the
Fiona Richardson, chief officer of Trading Standards Scotland, said:
“The law clearly sets out the information consumers must be
told, and need to know, in order to make informed choices in this market. We would urge anyone with information about
misleading ticket sales, to report this to Trading Standards via Advice Direct
Scotland. We are committed to working
with local authorities and other partners, to take action where the law is
NOTES TO EDITORS
consumeradvice.scot is operated by the charity Advice Direct Scotland. Consumers can seek help in a number of different ways: freephone 0808 164 6000; online and web chat at www.consumeradvice.scot; and email via firstname.lastname@example.org
Consumer advisors can provide practical and impartial advice
on how to resolve consumer problems, inform people of consumer laws which may
apply to their situation, provide template letters which consumers can use to
contact the trader or service provider they are having issues with, and pass
relevant information onto Trading Standards for further investigation. They
cannot make a complaint on an individual’s behalf or carry out any legal action
on an individual’s behalf.
Trading Standards Scotland is the national team for trading
standards in Scotland. The team is funded by the UK Department for Business,
Energy and Industrial Strategy and managed by the Convention of Scottish Local
Authorities (COSLA); the representative body of local government in Scotland. Operationally, TSS undertakes cross boundary
and national enforcement work on consumer protection matters in Scotland. It also has a duty to co-ordinate and assist
local authority trading standards teams in taking local action on issues of
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