New crackdown on ticket tout scams

ByQuantum Communications

New crackdown on ticket tout scams

Scotland’s consumer advice service and Trading Standards have teamed up to tackle ticket tout scams.

Music, theatre and sports fans are being encouraged to contact the service if they don’t receive the information they are entitled to when purchasing a secondary ticket in person or via a resale website.

Consumers can receive free and impartial advice on their rights as part of the awareness campaign, and the body can also pass information to Trading Standards for investigation. is the country’s new dedicated consumer advice service, which is operated by the charity Advice Direct Scotland. It provides advice, assistance and information to people on a range of consumer issues and concerns.

The awareness campaign highlights that consumer protection law means sellers must tell buyers:

•            Where they will be sitting or standing, and if this has a restricted view;

•            Information about any access restrictions such as an age restriction, a requirement for particular ID or a credit card to access the venue, or if the ticket is for a disabled access area;

•            The original face value of the ticket(s);

•            Whether they have any relationship with the secondary ticketing platform, the organiser, or their agents.

Recently, East Ayrshire Council’s Trading Standards service issued a financial penalty to a prolific ticket reseller located in the west of Scotland. 

This was the first such fine to be issued in Scotland and, on being paid without appeal, has also become the first successful case of its kind in the UK. 

The financial penalty related to tickets being resold for Still Game’s run of shows at the SSE Hydro in Glasgow. Information regarding the seating location was not disclosed, contrary to s.90 of the Consumer Rights Act 2015. 

Andrew Bartlett, chief executive of, said:

“When it comes to secondary ticketing, Scots consumers have rights they may not be aware of. Buyers must be told where they are sitting or standing, any restrictions, and the face value of the ticket.

“Our advisers can offer free and impartial advice on consumer rights, and by teaming up with Trading Standards Scotland we can report instances for investigation where sellers have not complied with the requirements.”

Fiona Richardson, chief officer of Trading Standards Scotland, said:

“The law clearly sets out the information consumers must be told, and need to know, in order to make informed choices in this market.  We would urge anyone with information about misleading ticket sales, to report this to Trading Standards via Advice Direct Scotland.  We are committed to working with local authorities and other partners, to take action where the law is being broken.”


NOTES TO EDITORS is operated by the charity Advice Direct Scotland. Consumers can seek help in a number of different ways: freephone 0808 164 6000; online and web chat at; and email via

Consumer advisors can provide practical and impartial advice on how to resolve consumer problems, inform people of consumer laws which may apply to their situation, provide template letters which consumers can use to contact the trader or service provider they are having issues with, and pass relevant information onto Trading Standards for further investigation. They cannot make a complaint on an individual’s behalf or carry out any legal action on an individual’s behalf.

Trading Standards Scotland is the national team for trading standards in Scotland. The team is funded by the UK Department for Business, Energy and Industrial Strategy and managed by the Convention of Scottish Local Authorities (COSLA); the representative body of local government in Scotland.  Operationally, TSS undertakes cross boundary and national enforcement work on consumer protection matters in Scotland.  It also has a duty to co-ordinate and assist local authority trading standards teams in taking local action on issues of national significance.

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